A thorough look at every aspect of your Customer Life Cycle


A thorough look at every aspect of your Customer Life Cycle
Most companies agree on the importance of employee feedback on loyalty and satisfaction for the improvement of their overall performance. However, most available employee assessments fail to appeal to both employees and management. With the Employee Loyalty Assessment EMPLOY©, MetrixLab delivers a method with the necessary appeal to both groups, thanks to engaging surveys, a clear link of metrics and insights to performance and a transparent, unique method of generating improvement plans.
With EMPLOY©, you are able to measure HR and corporate performance by listening to your employees. It offers you the means to generate a comprehensive understanding of critical issues in the work environment. Your HR results become measurable and easier understood by charting drivers and interrelations. In addition, EMPLOY© links key drivers to financial performance and even includes questions about organizational justice and perceived organizational support, as both factors often explain engagement and satisfaction and provide direction for improvement measures. With EMPLOY©, your employees will gladly participate and provide you with richer and more intuitive responses.
EMPLOY© exceeds other surveying methods, as it integrates the perspective of your employees, Management Team and customers alike. It can be fully adapted to your situation and will be illustrated with extensive benchmarks to your company's sector and to business units and individual teams within your organization. This approach provides comparable measures across a range of variables relevant to your business, as well as giving you an idea of the "best in class" approaches that can be a guide to improvements your company could make.
In addition, we provide you with relevant links to your financial performance. Through fun and interactive surveys and using different techniques, we combine traditional elements of employee satisfaction with new ones as we focus on the following aspects:
With respect to the Online Improvement Teams, this feature is part of EMPLOY's unique Improvement Programme setup. After having challenged all employees to suggest and develop practical improvement plans, we have a cross-section of your employees select, improve and rank these plans, leading to multiple well-supported Improvement Programmes. This process ensures commitment from staff and management alike and is managed throughout by your dedicated MetrixLab team. The continuous nature of the programme allows us to monitor improvements and suggest further action to be taken.
Your benefits
With in-depth, engaging and actionable surveys, EMPLOY© not only creates enthusiasm among participants and renders extensive insights from within, but also generates improvement plans for your company, supported by your company. MetrixLab offers you